Job Description

I am currently looking for an Senior Administrator to join a reputable manufacturing company in Bradford on a permanent basis.

The company are looking to expand their team due to growth and would be an exceptional opportunity to join a company which could offer excellent progression and development.

Duties and Responsibilities
* The main purpose of the position will be managing the sales ordering process for customers using Amazon
* Looking after the Amazon account ensuring all products are uploaded and ensuring the management of stock levels
* Responsible for any customer queries over the telephone and email
* Processing all orders working closely with the warehouse
* Ensuring all content on Amazon and the website is correct
* Dealing with ratings and reviews
* Working closely with other departments and outside couriers
* Processing returns and exchanges
* Producing reports using Excel
* Dealing with any complaints, damages with items or delays
* Ensuring an excellent level of customer service and a smooth administrative process

Required Knowledge, Skills, and Abilities

* Previous experience using Amazon or Ebay to process orders is necessary * IT Literate and confident using various platforms to ensure a smooth ordering process * A keen eye for detail and good organisation skills * Excellent product knowledge * Able to prioritise workload effectively and efficiently * The ability to work under pressure and towards strict deadlines and targets * Exceptional customer service skills * Personable and friendly- able to build and maintain strong working relationships * Flexible and willing to help other departments when required * Proactive and able to work on own initiative * Able to work independently and as part of a team