Job Description

What we can offer

• Circa £27k basic salary
• Free onsite city-centre parking
• 27 days holiday , birthday off, an additional guaranteed if Christmas Eve and New year's Eve land on a working day , then you have paid day off in additional to your 27 days.
• Holiday increases for length of service up to 30 days plus the other days mentioned above.
• 120 Mins per month personal allowance to use for appointments, time off and 180 minutes per month L&D allowances.
• 5 working hours (department is operational in the main from 8-5.30pm)
• 4 x salary death in service
• Healthshield
• Standard statutory pension contribution

Key Responsibilities :

HR General

• Make suggestions and recommendations regarding existing and proposed HR policies and draft policies for the HR Manager to check
• Advising on complex ER issues and where appropriate seek advice from our Employment Solicitors
• Using HR analytics to report on HR KPI's for the departments you support
• Ensure that HR projects that you are given to you and the team to manage are delivered in a timely manner
• Planning consultations for departments where there is a 'business case for change'
• Get involved in engagement surveys as and when the Company rolls this out across the business

Health & Wellbeing / Risk Assessments

• Risk Assessment based on PCQ where risk identified
• DSE Risk Assessment where risks identified
• Conduct physical and mental health risk assessments
• Support with queries regarding our wellbeing policies i.e. mental health, stress.

HR Admin

• Ensuring an efficient and timely hr administration by ensuring all HR correspondence is produced in a timely manner e.g. offer letters, contracts, invite and outcome letters.
• Second line checking of HR Coordinator administration paperwork across the team.

Leaver Process

• Exit interviews with employees and producing an exit feedback report.
• Involved in commercial exits from the business.
• Analysis of exit interview information and recommendations to HR Manager / Head of HR.

Absence Management

• Utilise the BW Legal short term sickness absence policy and Health Capability policy to manage sickness absence in the business including going to final stages of the policies including appeals.

Performance

• Capability meetings
• Outcomes
• Appeals process

Conduct

• Disciplinary hearings/outcomes
• Grievance hearing/invites
• Appeals process

Flexible Working

• Conducting meetings up to and including appeals
• Appeals

Occupational Health

• Referrals
• Report reviews

General Administration Duties

• Oversee the People HR being used in line with our internal HR procedures.
• Any other ad-hoc duties as requested by the HR Management Team.

Required Knowledge, Skills, and Abilities

Knowledge CIPD level 5 qualified (can be flexible on this if the person is experienced) Extensive working knowledge of HR processes and procedures Strong knowledge of UK employment law and ACAS best practices Experience within a busy, high pressured office environment, contact centre background desirable Experience of supervising a small team Experience of in house recruitment Skills High attention to detail Ability to work collaboratively with others Proactive in resolving and de-escalating issues Flexible and able to work efficiently when under pressure Time management skills Organisational skills Strong decision making skills Communication skills Good writing skills Leadership skills Proficiency in Microsoft Office