Job Description

The role and responsibilities of a HR Adviser:

- Providing advice and guidance online and by telephone across the full spectrum of ER issues, particularly discipline, grievance, capability/performance management and sickness

- Escalating complex, risky or sensitive cases to appropriate colleagues, who may be in-house or sit within the Client’s business

- Proactively managing ER cases, ensuring that key interventions, such as suspensions, are kept to a minimum and other case management events are progressed efficiently

- Providing HR advice in line with client-specific service level agreements and business rules. This includes reviewing and tailoring supporting case documents where appropriate

- Capturing and tracking all advice and key information on our in-house case management system to ensure we provide accurate MI reporting to our clients

- Acting as a mentor or escalation point to our HR Assistants, providing supportive guidance on complex cases or taking over cases once they escalate beyond their role scope.

Our HR Advisers can enjoy the following employee benefits:

- Company pension

- Health cash plan

- Flexible working and home working opportunities

- Free onsite parking

- A generous holiday entitlement which increases with service and the option to purchase additional days

- Many other cultural and lifestyle benefits

Required Knowledge, Skills, and Abilities

- HR experience having had exposure to ER issues, OR - Line manager experience having routinely managed ER issues - CIPD qualification, management or legal qualification - Experience in the application of company HR policy and procedures - Sound knowledge of employment legislation - Ability to organise and prioritise caseload within a fast-paced environment - Demonstrates a calm and professional approach to sensitive people issues