Job Description

The Clinical Assessment Centre Co-ordinator will supervise and contribute to the activities and events hosted within the Clinical Assessment Centre.
Main responsibilities
1 To deliver excellent customer service by maintaining high levels of productivity, quality, managing workload (allocating work and prioritising as necessary) and supporting the team by undertaking core team tasks.

2 To oversee the set up and take down of assessment stations, providing technical advice and support to ensure that the objectives of each examination and event are achieved.

3 To have primary responsibility for monitoring, recording and reporting changes in equipment requirements for various exams.
4 To be responsible for research, sourcing and purchasing of equipment.

5 To have primary responsibility for maintaining an appropriate storage system for all equipment including consumables whilst also ensuring that health and safety is maintained.
6 To be responsible for maintaining compliance with Health and Safety procedures and report any risks or issues to the Assessment Delivery Manager.
7 To coach and mentor colleagues as requested and to provide feedback on individuals performance thus promoting the development of colleagues.
8 To deliver training and cascade relevant information as required.
9 To monitor and conduct quality checks to ensure work is completed to the required standards of quality and quantity and within published service level agreements.
10 To deputise for the Assessment Delivery Manager, managing team absence, holidays, shift swaps and the team rota as necessary.
11 To report on team performance, completing standard reports and reporting anomalies in a timely fashion to the Assessment Delivery Manager.
12 To be involved in the recruitment process for new team members as required.
13 To liaise with other internal teams and external organisations to ensure a high level of service is maintained.
14 To identify areas for improvement and provide suggestions for corrective action. To undertake and participate in improvement projects as appropriate.
15 To ensure work is fully compliant with the company policy and procedure with particular reference to the Data Protection Act 1998 and Equality Act 2010.
16 To provide effective and inclusive management and leadership to a team supporting their personal development and helping to develop their skills and knowledge in line with the company values.

Required Knowledge, Skills, and Abilities