Job Description

Our Trade Counter Sales Assistant roles are pivotal positions within our branch network, as they are often the first point of contact for our valued customers. The role is busy and varied, and every day can be different.

There are 3 elements to the Trade Counter Sales Assistant role:

• First point of contact – face to face Customer Service (50%)
• Driving – delivering products to customers – 3.5t flatbed (25%)
• Warehousing – pick and prepare orders, checking stock, goods in and despatch (25%)

This would suit a professional Trade Counter Sales Assistant with excellent customer care, solid local knowledge and somebody looking to grow into the role and the business as we offer a structured career path and progression.

SHIFTS:

Monday-Friday 07:00-16:30

Rotating Saturdays (4 hours) 07:45-12:15

DUTIES:

• Meeting and greeting customers into store and at the trade counter
• Dealing with face to face, telephone and email enquiries
• Providing sales and technical support on products for customers
• Providing verbal and email quotes for customers
• Providing customers with information such as stock availability, pricing and lead times
• Obtaining stock for customer orders
• Processing relevant paperwork
• Stock management with a high degree of accuracy
• Daily warehouse duties
• Complete system transactions for dispatch of stock, goods in, receiving and stock locations
• Picking, loading, delivering and unloading goods at customer sites within the local area
• Ensuring vehicles are maintained and kept clean
• Checking and recording delivery paperwork
• Building and maintaining good working relationships with your team and customers
• Working with the Sales Manager in regards to opening new trade accounts

BENEFITS

• You will be rewarded with a very competitive basic salary and an excellent bonus scheme
• A solid career pathway and structured progression
• Employee discount on company products
• Life Assurance
• Pension Plan
• Discounts across many well-known online and high street retailers (Technology, Fashion, Supermarkets, Entertainment, Days Out, Home and Travel)
• Shares – the option to join a share save scheme and share in the company success
• A blend of training, including e-learning and on the job training to help your career development

Required Knowledge, Skills, and Abilities

A full and valid driving license is essential. Experience of a similar role in a trade or retail environment. Excellent customer service skills. Good organizational skills. Reliability, good time keeping and attendance. A high level of self-motivation. Ability to communicate at all levels professionally. Smart Appearance. Ability to work under pressure. Driven to achieve high standards.