Job Description

· This role is a mixture between phone and admin.

· The Customer Service Specialist is competent in back office systems and processes in one of the core business areas of New Business, Customer Service or Bereavements.

· They understand their responsibilities and how these contribute to the success of the customer, team and business.

· They always seek to fully meet the needs of their customer and respond promptly to requests and enquiries.

· Where necessary to complete tasks in a timely and efficient manner, they will communicate proactively and reactively with customers or their authorized representatives through appropriate communication channels e.g. telephone, email, messaging, correspondence, on-line and IT systems; always using appropriate techniques to fully understand the customer’s wants and needs and verifying understanding with the customer.

· They are flexible and can adapt to meet the changing needs of customers and the business.

Other Information

· This is a temporary role for initially 6 months to start January 2021.

· This role is 35 hours per week. Monday to Friday 9 – 5pm. No weekends unless overtime is offered.

· You will be on an hourly rate of £9.50 with holiday paid on top. This is weekly pay.

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work remotely:

• No

Required Knowledge, Skills, and Abilities

· Reviewing new customers uploaded onto the system to ensure complete data. · Making outbound contacts to pension ceding schemes to investigate the existing schemes. · Case management to track investigations to completion. · Inbound & outbound customer service calls with customers to inform of progress. · An outgoing nature and be confident on the phone. · Compassionate and caring individual. · Strong administration skills and great attention to detail. · Passion for customers and put them at the heart of everything you do. · Motivated to deliver great service and have high standards. · A talent for making customers feel special. · Brilliant listening skills. · Confidence when working alone but you will also love working in a team environment. · Strong IT skills.