Job Description

The business requirement will involve working on a rota basis covering Monday - Sunday (every Tuesday & Wednesday off) between the hours of 08:00 - 20:00, including bank holidays - the shift patterns will be:

Early: 8am - 4pm.

Late: 12pm - 8pm

As a member of the contact tracing team you will be:

• Undertaking the initial interview of COVID-19 positive cases and/or contacts by phone;
• Identifying and following up with contacts and providing public health advice (where appropriate);
• Ensuring the timely and accurate recording of information from those interviews using systems provided.
• We would like to hear from you if you are:
• Enthusiastic, positive and have an approachable manner;
• Passionate about exceeding customer's expectations and delivering an outstanding customer experience;
• A great communicator, both written and verbal;
• Able to multi-task, priorities, and manage time effectively;
• Proficient in the use of Microsoft products, electronic systems and databases;
• Able to work from home and can commit to working a minimum of 37 hours a week over seven days, for a minimum period of 12 weeks.

Required Knowledge, Skills, and Abilities

Minimum RELEVANT Level 2 qualification on National Framework or equivalent (Degree) e.g. Business Administration, Customer Services, IT, Human Resources or A Level Business Studies and have evidence of the qualification. Proven experience in making high volume outbound calls and excellent administration skills / logging data.