Job Description

This role will be based in the Third-Party Damage department so the ideal candidate will have experience of dealing with claims.
Purpose:
* To provide an efficient and effective service for the accurate and timely processing of third
party damage report forms and to submit invoices as appropriate, to re-coup costs associated
with damages.
* To provide an efficient and effective support service for the processes associated with
facilitating and co-ordination of all aspects of repairs.
* To provide an efficient and effective service in dealing with queries and disputes from
* customers
* Providing assistance to the debt team
* To provide an efficient and effective service in the billing costs associated
with the networks business.

Accountability Statements
* To process the necessary invoice for re-chargeable work.
* To process in a timely manner all third-party damage forms submitted by field staff.
* To issue all letters of intent to persons who cause damage on our network.
* To raise the appropriate invoice to be billed to a third party.
* To check third party damage sites, liaising with internal and contractor staff on site, seeking
* any information outstanding.
* To assist the field staff to accurately complete the required information, adding quality
* information to ensure that debt recovery is maximised
* To liaise with the Debt Recovery Team as required to ensure compliance with the processes
* and maximum recovery of all outstanding debts
* To provide administration support across Customer Service as required/directed

Required Knowledge, Skills, and Abilities

* Developed customer service skills * Experience of dealing with Claims or damages * Good interpersonal skills * Excellent telephony skills * Knowledge of excavation and lay contract terms. * SAP experience/knowledge * Knowledge of relevant IT support systems * Planning and organising to identify work priorities and ensure all tasks are completed in a timely manner.