Job Description

We stand for service excellence, integrity, innovation, people and performance. People-focused values and principles drive quality customer service delivery and real value for our clients whilst originality and innovation continually helps us improve our growing business.

Main Duties:

• Manning of Reception desk, first point of contact for phone calls to and from the Centre taking messages and directing to relevant personnel.
• Point of escalation for customer queries and complaints.
• Meeting and greeting all visitors to the Management Office, ensuring site signing in procedures are adhered to at all times.
• Delivering high levels of customer service to our visitors and retailers at all times.
• Provide hospitality to site visitors in line with requirements from Centre management.
• Administration for all site property inspections.
• Assist with communications regarding sub-contractor visits.
• To collect and collate weekly sales figures from designated tenants, to provide trading index to Centre manager on a monthly basis.
• Send and receive all post for site.

What will you get in return?

• A pension scheme- to save for the future - eligibility rules apply
• Access to high street discounts
• Access to low interest loans
• Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
• Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
• Long Service Awards
• Cycle to work scheme- discounted bicycles
• Access to our Employee Assistance Programme- 24-7 Wellbeing Support

Required Knowledge, Skills, and Abilities

Excellent organizational skills with the ability to balance competing priorities and workloads. Excellent written and verbal communication skills. Effective relationship developer, who can contribute to a team based culture. Ability to work unsupervised and take responsibility. Ability to demonstrate initiative and offer new ideas. Adaptable and flexible in approach to work required. Willingness and ability to work as a member of a team. Application to detail and presentation. Ability to work unsupervised and take responsibility. Ability to act decisively and remain calm under pressure.