Job Description

CORE RESPONSIBILITIES

- Support Payroll so they are delivered as per the agreed processing calendar and to the agreed KPIs

- Use Payroll expertise to advise upon client queries issues and ensure a good understanding of country specific legislation and tasks

- Ensure Tickets and Calls are responded within SLA timescales and to a high standard

- Proficient in using systems and tools

- SOC Controls completed on time and with the necessary evidences

- All system issues defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and or Products can investigate

- Highlight to Service Manager any deviations from the standard scope of service

- Ability to recognize and deal appropriately with sensitive and confidential information

- Successful completion of all learning objectives

- Time Recording to be completed accurately and on time

- NGA Security Standards are adhered and followed

- Contribute to team meetings and raise any issues immediately to your Service Manager

- Ensure you are up to date with all NGA HR announcements and communications

- Build good relationships with all lines of businesses where appropriate

- Update internal stakeholders when needed in a timely and accurate way

- Participates in projects and activities as needed and assigned

WHAT WE OFFER

- Flexible work location including home office

- Career development initiatives

- Transparent reward and recognition schemes

- Innovative industry leading company

- Fruit Mondays

- Corporate Events

- Team building activities

- International and young environment

Required Knowledge, Skills, and Abilities

- Reasonably proficient in English language and ideally Dutch native and preferably French - BA BS (preferably in accounting) or equivalent combination of education experience - 1 5- 2 years relevant experience administering Payroll or Health Welfare Benefits in an HR consulting HR Outsourcing or Corporate environment - HRIS knowledge Workday SAP or PeopleSoft knowledge preferred - A very good understanding of external client and internal compliance requirements - Very good Excel PowerPoint and Word skills - A very good understanding of how the available tools systems enable the delivery of service excellence and the ability to use these tools and systems effectively and consistently - An understanding of the scope of services and Key Performance Indicators (KPIs) that apply to own role - The ability to follow Alight NGA HR Customer Service standards - The ability to demonstrate excellent customer service support skills - The ability to demonstrate excellent written and oral communication skills