Job Description

Role Purpose:

As an Assistant Manager, you would be responsible for the day to day running of a store maximising sales and profitability whilst delivering exceptional customer service through the team.

Role Responsibilities:

• To drive the sales and profitability of the store obtaining outstanding results
• To set an example as an Assistant Manager and deliver exceptional customer service with in the store
• To promote high visual merchandising standards ensuring that store housekeeping standards are continually achieved
• To plan and manage all aspects of Health & Safety in accordance with the law and Company Standards
• To be responsible for store stock control, stock count, store payroll budgets and targets
• To motivate and support the team as an Assistant Manager in achieving and exceeding agreed objectives
• A key aspect of the role as an Assistant Manager is to work with the Store Manager, Area Manager and HR in dealing with people issues effectively and in a timely manner
• To support the recruitment and on-going training and development of the team
• To work with the Store Manager, Area Manager and HR in driving a high performance culture within the team
• To work with the Store Manager to develop a strategic plan on a quarterly basis to ensure objectives and business goals are met
• To work with the Store Manager to analyse sales trends that will maximise sales and profitability within the store, developing an action plan to turn around any under performing sales trends
• To manage and have overall responsibility for all cash handling, banking and safe procedures always following Company standards
• To be responsible for all aspects of till management including number of open tills, till issuing, cash handling and variances
• To work with the Store Manager and the Loss Prevention team to develop and implement loss prevention control to prevent internal/external theft and system errors

Role Parameters:

• Able to travel to other stores if necessary

Budget management:

• Responsibility for Store budget

Working Arrangements:

• 5 out of 7 days
• Availability to work weekends, early mornings and late nights
• Availability to flex hours when workload requires this

Key Stakeholders:

• Store Manager
• Store Team
• District Manager
• Central Operations Department
• HR Department

Required Knowledge, Skills, and Abilities

Strong coaching and development skills as an Assistant Manager in order to establish a high performing team Enthusiastic, driven and motivated Assistant Manager Previous line management experience within a retail and customer service environment with the ability to deal with people issues effectively and in a timely manner Excellent selling techniques as an Assistant Manager with a proven track record of driving sales and profitability To be customer orientated with a track record of delivering exceptional customer service Ability to multitask and meet deadlines as an Assistant Manager