Job Description

We are a leading digital bank on a mission to disrupt the banking industry. We've built an app with smart money management tools to help our customers live a healthier financial life.
Our customer service department is at the core of our success. As the point of contact for our customers, being able to respond to their needs in an efficient and timely manner is what helps set us apart from the competition.
As our customer numbers continue to grow, so does our need to hire fantastic people to serve them. Our customer service team members are our greatest asset - representing Starling to the people that rely on us to help manage their financial lives. We don’t silo you into one particular area, so the queries you deal with will be wide ranging, from the simple to the complex.
Everyone at Starling gets the chance to own interesting things from day one, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time.
We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. At the moment our priority is fulfilling as many full-time shift patterns as possible. As such, we are looking for people who can commit to 37.5 hours a week (5 x 7.5 hour shifts), usually between 6am-10pm Monday to Sunday.
Closing date for applications will be 6th January and you will receive a response from us by 8th January. We will have an assessment day on 12th January.

Your responsibilities will include:

• Providing exceptional customer service via phone, email, live chat and social media.
• Showing ownership and accountability for offering solutions that help and benefit our customers.
• Maintaining high service standards and continually improving the service to our customers.
• Responding to customer complaints and escalating issues as necessary.
• Supporting continuous improvement ethos within the contact Centre.
• Actively seeking to improve processes and workflows.
• Working well within a dynamic team environment.

Benefits:

• 33 days holiday (including public hols). You’ll also get your birthday on us
• 16 hours paid volunteering time a year
• Private Medical Insurance with VitalityHealth
• Contributory pension scheme
• We have many varied social groups set up and run by our employees - ForTheWin (a gaming group), Starling FC, book club and many more!
• Discounts on cinema tickets, restaurants, shopping and train tickets via a Perkbox membership
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme
• Gym membership options
• Full details are available on our careers site

Required Knowledge, Skills, and Abilities

Working in a contact Centre environment is not essential - showing us you understand what great customer service looks like is. Comfortable talking to customers however they choose to reach out. Don’t be afraid to pick up the phone. Excellent written and verbal communication skills. No two days here are the same - you should be comfortable working in a changing environment.