Job Description

Main Responsibilities

- Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs

- Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs

- Use Payroll expertise to advise upon client queries issues and ensure a strong understanding of country specific legislation and tasks

- Support and knowledge transfer Apprentices and or Associates on Data Management or Customer Service activities

- Ensure Tickets and Calls are responded within SLA timescales and to a high standard

- Support System Maintenance Testing

- Liaise and transact with Third Parties

- SOC Controls completed on time and with the necessary evidences

- Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence

- Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice

- Maintenance of DWIs to ensure processes are up to date and reflective of the service

- All system issues defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and or Products can investigate

- Highlight to Service Manager any deviations from the standard scope of service

- Ability to recognize and deal appropriately with sensitive and confidential information

- Time Recording to be completed accurately and on time

- NGA Security Standards are adhered and followed

- Contribute to team meetings and raise any issues immediately to your Service Manager

- Ensure you are up to date with all NGA HR announcements and communications

- Build good relationships with all lines of businesses where appropriate

- Update internal stakeholders when needed in a timely and accurate way

- Participates in projects and activities as needed and assigned

Required Knowledge, Skills, and Abilities

Professional Job Experience - Strong knowledge of MS Office tools such as Excel Word and PowerPoint - Flexibility to support a global and fast paced environment - Attention to detail - Excellent written and verbal skills - Self-motivated and a willingness to learn - Ability to collaborate and work in a team environment as well as independently while adhering to processes and procedures Essential - BA BS in a business-related field such as Accounting Human Resources Business Administration or equivalent combination of education experience - 2-3 years relevant experience administering Payroll or Health Welfare Benefits in an HR consulting HR Outsourcing or Corporate environment - HRIS knowledge Workday SAP or PeopleSoft knowledge preferred Desirable - Experience working with HR and payroll data