Job Description

Reporting directly into the Customer Service Team Leader, to ensure customer orders are taken and processed in accordance to company standards. Using Sage software package to create and update accounts in a timely & accurate manner, liasing with the operations team to ensure delivery lead times are met.

To work independently and as part of a team to ensure a high standard of customer service is delivered at all times.

• To represent the company in a professional, enthusiastic and positive manner
• Using Sage, create and update customer accounts accordingly
• Ensuring Sage is updated with all relevant account information to assist both the customer services and finance departments
• To take responsibility of assigned accounts and process pro-forma invoices where necessary
• To process a high volume of customer orders both over the telephone and via email on a daily basis
• To ensure all orders are inputted in an accurate and timely manner
• To use excellent attention to detail to assist with visual spot checks of orders inputted
• To assist with setting and reaching high standards of order inputting across the department
• To support the customer service department with all duties including cover of reception area
• To ensure all customers adhere to our terms and conditions
• To understand customer needs in line with the needs of the business
• Keep up to date and respond accordingly to all enquiries
• To be a pro-active employee at all times
• Liaise with and assist internal staff where required, promptly and in a professional manner
• To attend meetings, training programmes, etc. as directed by management
• To provide feedback to all other areas of the business to ensure continuous improvement of our services

BENEFITS

• 22 Days holiday + Bank Holidays
• Free onsite car parking
• Company pension scheme
• Employee support programme
• Non-contractual company bonus (eligibility applies)
• Employee events, discounts at high street retailers and much more

Required Knowledge, Skills, and Abilities

Previous experience in using Sage. Proven experience in excellent customer service skills. Previous experience in high volumes of data inputting. Previous experience of working in a fast-growing company. Previous experience of building and maintaining relationships with customers. Excellent level of IT literacy. Enthusiastic with an excellent telephone manner. Ability to build constructive working relationships with colleagues. Strong communicator with excellent organizational and time management skills. Ability to think clearly, analyze data and present accurately. Ability to work flexibly and proactively. Committed and reliable.