Job Description

The Commercial Servicing division is responsible for assisting their commercial clients, which include open and closed portfolios, and a diverse product range. Their Commercial Servicing Executives service these clients' customers, primarily via inbound and outbound calls but also over email and letter, executing all customer service processes accurately and in-line with pre-agreed SLAs. This is designed to maximize arrears collections whilst ensuring that the FCA regulation of Treating Customers Fairly is adhered to at all times.

Benefits

There are a range of benefits including:

• Competitive Salary
• Training & Development, regular coaching from your Manager
• Pension Contribution (plus salary sacrifice option)
• Private Medical Insurance
• Discretionary bonus scheme
• Generous holiday entitlement plus buy more
• Life Assurance
• A flexible benefits scheme (e.g. childcare vouchers, Dental cover)
• Performance Reviews and support with development needs
• A modern office and supportive culture
• A fun Sports and Social program (free membership)
• An active Charity and CSR program.

Benefits:

• Childcare
• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Private medical insurance
• Wellness programmes

Schedule:

• 8 hour shift

Experience:

• financial services: 1 year (Preferred)

Education:

• A-Level or equivalent (Preferred)

Required Knowledge, Skills, and Abilities

Recent and proven experience in contact Centre customer services. Recent and proven experience in a collections based role. Recent and proven experience in a secured lending environment (desirable). Good understanding of a financial servicing environment. GCSE standard or equivalent qualifications. Excellent verbal and written communication and negotiation skills.