Job Description

• Front of house reception work
• Arriving vehicles on tech tool
• Answering telephones and dealing with a range of basic, non-technical customer queries, escalating where necessary
• Face to face customer enquiries
• Providing updates to customers
• Ordering of parts and gaining authority
• To receive goods, keys and vehicles and document as directed.
• Record attendance, work performance, times taken and associated details on computer systems i.e. Willow/tech tool
• Filing and general administrative duties as directed
• Complete 256 activity, which may include a basic driving requirement when receiving vehicle
• Where appropriate support job closures/completions
• Use of skills and performance of other work within normal grade/job skills as required by the Garage Manager to maximize workshop efficiency
• Working at all times in accordance with our Safety policy and legal requirements

Experience:

• Fleet Industrial knowledge: 1 year (Preferred)

License:

• Driving (Required)

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Recent experience of working in a Garage workshop environment, including an understanding of the Health & Safety requirements in this type of environment. Experienced in managing customers both face to face as well as via the telephone. Ability to work under pressure, e.g. during peak times a number of vehicles normally need to be checked in/out with multiple customers in the Reception area at the same time. Good PC skills including use of Outlook, Word & Excel. Basic Mechanical Technical knowledge.