Job Description

We have a rare opportunity for a fluent Norwegian speaker. You could join a multilingual team as a customer service and claims advisor, handling inbound business to business queries from Norway. The company offers remote working options, although you will be expected to be in the office twice a week in the future.

This is a great company to work for, which offers excellent training, a competitive salary and real potential for career progression across the business.

Providing excellent customer service on the phone and by email in a regulated environment

· Being the first point of contact for Norwegian speaking business clients

· Dealing with incoming enquiries and correspondence for quotations and claims from Norway

· Compiling case information and updating the internal diary system

· Prioritizing your daily workload and escalating any issues to the senior management team

Experience:

• customer service: 1 year (Preferred)

Language:

• Norwegian (Required)

Job Duties:

• Answer incoming customer inquiries
• Stay up-to-date on new products, services, and policies
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies

Work remotely:

• Yes

Required Knowledge, Skills, and Abilities

· Very good or bilingual written and spoken Norwegian and English skills · Professional manner both verbal and written · Customer service experience in an office or call Centre· Experience of working in finance/insurance