Job Description

In addition to a generous salary and employee reward programme, as a contact Centre customer service team leader within this financial services company, you will also be rewarded with the following great benefits:

· Training & Development, with regular coaching from your Manager

· Pension Contribution (plus salary sacrifice option)

· Private Medical Insurance

· Discretionary bonus scheme

· Generous holiday entitlement plus buy more through flex scheme

· Life Assurance

· A flexible benefits scheme (e.g. childcare vouchers, Dental cover)

· Performance Reviews and support with development needs

· A modern office and supportive culture

· A fun Sports and Social program (free membership)

· An active Charity and CSR program

This amazing opportunity will see you take on a valuable and rewarding customer service team leader role, with the following main duties:

• Leading a team of customer service advisors, carrying out end to end servicing of clients’ accounts
• Coaching and developing individuals to ensure consistent delivery, developing a culture of continuous improvement and a real passion for delivering the best customer service
• Working closely with senior leadership team to ensure consistent high performance against SLAs
• Ensuring compliance within a highly regulated financial services environment

Experience:

• financial services or regulated environment: 2 years (Required)
• contact centre team leader: 2 years (Required)

Required Knowledge, Skills, and Abilities

Experience of leading a customer service team within a highly regulated, high volume contact Centre team leader position (ESSENTIAL). Experience working with financial services or regulated environment. A genuine passion for coaching and developing people. The ability to proactively engage team members to ensure continuous improvement. Excellent communication and influencing skills.