Job Description

You must have strong communication skills with excellent customer service abilities, being able to liaise comfortably with customers whilst understanding the sales process and budget requirements of a business. Experience using SAP is beneficial, and experience of working within the Construction industry within a similar role is highly desirable.

• Cardiff location
• Salary of £22,000 - £24,000 depending on experience
• Free parking

Duties and Responsibilities

• To effectively manage customer enquiries and quotation requests
• To provide superior customer service for enquiries and follow up and track quotes through to completion
• Manage the satisfaction of customer enquiries
• Provide accurate quotations and initial product offers
• Respond to customer queries and provide appropriate advice on the correct specification
• Provide product guidance to customers and/or any stakeholders to promote the appropriate use and application of products
• Ensure the requisite information is available as part of the enquiry validation process to enable the enquiry to be processed through to quotation
• Ensure correct use and application of the pricing guidelines for all products adhering to pricing rules applied to maintain product contribution levels and percentage margins where required
• Ensure that the completed quotation has all required information to allow Order Management to effectively convert the quotation to a sales order
• Follow up quotations to conclusion to pre-booking/order processing stage
• Aiming to convert all quotations into sales through maintaining excellent relationships with customers
• Provide effective support to the external sales team
• Adhere at all times to the pre-booking and order management hand over guidelines and process
• Pass appropriate technical enquiries to technical services team
• Carry out general administrative duties to include filing as required
• Process information and pass to the order management team for processing orders
• Maintain quotation response times – 24/48 hours depending on the product

Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Experience within a manufacturing, engineering, or construction environment. Experience in raising quotations and providing customer advice is required. Experience within an internal/technical sales role is beneficial. Understand profit V cost. Understand the sales process and budget requirements of a business. Knowledge of SAP is very desirable. Excellent customer service skills and strong communication.