Job Description

The Commercial Servicing division is responsible for assisting our commercial clients, which include open and closed portfolios, and a diverse product range. Our Commercial Servicing Executives service these clients' customers, primarily via inbound and outbound calls but also over email and letter, executing all customer service processes accurately and in-line with pre-agreed SLAs. This is designed to maximise arrears collections whilst ensuring that the FCA regulation of Treating Customers Fairly is adhered to at all times.

Benefits

Target has a range of benefits including:

• Competitive Salary
• Training & Development, regular coaching from your Manager
• Pension Contribution (plus salary sacrifice option)
• Private Medical Insurance
• Discretionary bonus scheme
• Generous holiday entitlement plus buy more through Target Flex
• Life Assurance
• A flexible benefits scheme (eg childcare vouchers, Dental cover)
• Performance Reviews and support with development needs
• A modern office and supportive culture
• A fun Sports and Social program (free membership)
• An active Charity and CSR program.

Required Knowledge, Skills, and Abilities

Recent and proven experience in contact centre customer services Recent and proven experience in a collections based role Recent and proven experience in a secured lending environment (desirable) Good understanding of a financial servicing environment GCSE standard or equivalent qualifications Excellent verbal and written communication and negotiation skills