Job Description

• The daily management of the web shop floor team and its day to day operations
• Monitor sales and meet targets
• Work with the purchasing team to produce seasonal product ranges to be sold online for click & collect or delivery
• Prepare & upload product images & data to a high standard ready for sale on the web shop
• Liaise with marketing to produce in store, social media & website offers or events to promote Click & Collect and web shop sales
• Overseeing, picking, packaging, processing customers click & collect, and delivery orders, returns & courier start to finish. Cover web assistant when required.
• Liaising with shop team to deal with customer General & product enquiries
• Making sure customer is always happy with the service.
• Prioritizing correctly and aware of delivery timings and customer expectations being met.
• Overseeing courier pick-ups and monitoring dispatch on the courier website/app
• Assist IT & Web Operations Manager in relevant task when required

Salary and Company Benefits:

• Starting salary up to £25,000 per annum depending on skills & experience
• 28 days annual leave including paid Bank Holidays, pro-rata basis for part-time employees
• Uniform and safety shoes will be provided
• Discounted rates on food and drink in our restaurant whilst working
• In store staff discount after 3 months

Benefits:

• Employee discount
• On-site parking

Schedule:

• Monday to Friday
• Weekends

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Retail experience. Strong time management skills are essential. Practical and methodical – Deals well in a set process and adds value. IT literate – Able to work well with email, EPOS & CMS systems etc. Product knowledge of the garden Centre collections to enable efficient product picking. Can do, enthusiastic attitude – shared want to see the Web shop and business succeed. Excellent communication skills, Oral and Written – able to voice ideas, communicate effectively with colleagues, managers, customers, and external stakeholders alike. Good Team Player, driven by the desire to deliver 100% customer service. Flexible with working hours due to the nature of the business. Health and Safety Conscious. The position will require heavy lifting.