Job Description

• Beat your objectives
• Run a safe and clean shift, taking care of the resources needed to deliver the services on offer
• Pitch in as needed to help your Centre, your manager, your colleagues and your team
• Lead, manage and engage your team, promoting our values and expectations
• Plan resources for today, tomorrow, next week and next month
• Look after the wellbeing of your team
• Commit to your own development
• Take part in company training programmes
• Be the link between your manager and your team
• You and your team respect the privacy rights of customers and colleagues
• Take responsibility for the performance of your shift team
• Take an active interest in the company and your region
• Follow company policies, procedures and systems
• Manage the response to emergencies

What we will offer:

• Pension scheme.
• FREE Gym membership.
• Family discounts and Health Benefits.
• Full training and development.

Required Knowledge, Skills, and Abilities

Resolve customer complaints. Monitor the quality and maintain customer service standards/interactions. Make decisions in different situations. Plan monitor and evaluate service improvement. Evaluate the use of an appropriate budget. Generate and close sales of products available. Review, communicate and monitor health and safety in own area of responsibility. Self-Management. Teamwork, including the ability to lead, manage and motivate a team. Allocate and assure the quality of a team’s work. Review team performance. Induct people into the organization. Manage workplace communications. Manage interpersonal communications. Health and Safety matters with regard to staff and the general public. Pool testing procedures. Ability to speak Welsh (if applicable to location).