Job Description

You’ll be the first person our customers speak to so it’s important you’re well-supported. Therefore you’ll get 3 weeks of formal training, followed by 4 weeks in a highly supported environment where you’ll have access to additional coaching, feedback and support. This will be where you get to put your new knowledge and skills into practice!

You’ll be working a minimum of 3 days a week, between 8am & 5pm, including 1 in 3 Saturdays.

We’ll need you to commit to 5 days per week 9.30am-3pm, for your first 3 weeks of training.

Benefits

Target has a range of benefits including:

• Competitive Salary
• Training & Development, regular coaching from your Manager
• Pension Contribution (plus salary sacrifice option)
• Private Medical Insurance
• Discretionary bonus scheme
• Generous holiday entitlement plus buy more through Target Flex
• Life Assurance
• A flexible benefits scheme (e.g. childcare vouchers, Dental cover)
• Performance Reviews and support with development needs
• A modern office and supportive culture
• A fun Sports and Social program (free membership)
• An active Charity and CSR program

Required Knowledge, Skills, and Abilities

Empathy – To help us achieve our vision of being market leaders we want people to work for us who are naturally a good communicator. Being both able to listen and respond accordingly, making clear to our customer how important they are to us. Reliability – It’s a simple one, but it’s important to us that we can depend on you to do your best in your role. We’ll support you with a great learning journey and support from your Team Leader, we expect you to use that to deliver to a high standard. Initiative – If you see something that needs fixing, raise it, be part of implementing the fix. We’re constantly looking at ways to make things better here at Target Group. Enthusiasm – Working in a contact Centre isn’t always the easiest place to work, they’re fast paced and ever changing. It’ll be important that you’re happy to embrace these changes and stay resilient.