Job Description

In the role of Customer Service Advisor you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximize upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.

This would be a fantastic opportunity for individuals from a customer service or call Centre environment who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

During your first 3 months you’ll complete our bespoke Customer Experience training programme which is designed to ensure that you’re confident, equipped and empowered to deliver a world class rental experience to your customers. We’ll also support your personal growth and development to support your longer term Sunbelt career aspirations.

Your hours of work will be Monday – Friday 42.5 hours per week with flexibility to work additional hours where required by mutual agreement.

Required Knowledge, Skills, and Abilities

Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successful complete transactions and satisfy your customers. Experience in developing and utilizing product knowledge, eager to understand our product range and the wider Sunbelt business. Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers. Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures. An effective team member with a highly supportive, collaborative approach. A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy. A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels. A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role.