Job Description

We currently have an exciting opportunity for a temporary Customer Service Representative to join our Industrial Chemicals and Recreational Water team in Caerphilly.
In this varied and challenging role you will need to demonstrate excellent communication skills and have a passion for delivering exceptional customer service by dealing effectively with customer queries, being able to build strong customer relationships, handling customer orders and working as a real team player with all functions of the business.

Key Responsibilities and Tasks:

•  Fully appreciate the requirements of our new and existing customers
•  Develop relationships with customer, building customer loyalty and trust
•  Be responsive to new sales opportunities and ensure these are handled efficiently and effectively
•  Provide excellent customer service and develop profitable sales
•  Identify where we can add value to the business by developing additional products and volume
•  Process orders successfully and accurately to meet role KPIs
•  Handle any Customer Complaints in line with company process including investigation and resolution where necessary
•  Record and respond to customer regulatory requirements using our in house systems or liaising with relevant department
•  To expedite orders and manage business through the delivery process
•  Comply with regulatory laws and legislations

What we offer in Return:

• 33 days holiday
• Holiday buy and sell scheme
• Discretionary bonus scheme
• Generous pension scheme
• Death in service benefits
• Discounted private healthcare
• Discounts with 1,000 retailers
• Employee assistance programme
• Employee share plan options
• Cycle to work scheme
• Learning & development programmes
• Career progression opportunities
• Free onsite parking

Required Knowledge, Skills, and Abilities

This role is for a confident and outgoing individual ideally with Customer Service experience in a sales environment. It is essential that you have driven and determination and are self-motivated enough to ensure that you succeed in the customer service and sales arena. You will be enthusiastic, a quick thinker and you will possess excellent interpersonal and communication skills. You must be numerate and have a reasonable understanding of MS Office packages such as Word and Excel. Highly organized, you will be capable of planning and prioritizing your workload efficiently and you will excel when working in a pressured environment. A customer service background and experience of SAP would be desirable.