Job Description

The successful candidate will;

• Report into the Managing Director's
• Oversee the day to day Warehouse, Customer service & Logistics within a 50,000 sq. ft. Distribution facility in Stroud
• Be responsible for up to 30+ heads on site, managed through 3 direct reports
• Work with key stakeholders both internally and externally including; Finance and HR
• Ensure the operation is running efficiently and tracking at or below an agreed budgeted cost level.
• Take the lead for all H&S matters throughout the site.
• Manage the inbound, pick and dispatch teams working across varied shift patterns.
• Lead & Develop Customer service teams
• Ensure Inventory damage / loss is kept to a minimum at all times.
• Be responsible for performance development, performance improvement / challenges and HR related issues up to disciplinary and dismissal.
• Manage and lead a culture of Continuous Improvement
• Undertake and recognise projects for process improvement within the Operation
• Be responsible for creating and implementing KPIS in all areas and align the operational teams

Job Offer

For the successful Head of Operations you will receive;

Salary - £60,000 - £75,000

Annual Bonus

Car Allowance

Holidays 25 + Bank Holidays

Competitive package to be agreed based on Experience

Required Knowledge, Skills, and Abilities

The successful candidate for the Head of Operations role will have the following skills and experiences: A Logistics Distribution and Supply Chain background with exposure to Warehouse, Transport, Customer service & Sea Freight A minimum of 5+ years Logistics management experience. Have worked for a FMCG RETAIL OR E-COMMERCE OPERATION Proven track record in identifying and shaping operations Able to work alone and have the desire to create change initiative Implementation and identification of a new WMS System Have managed in excess of 30 staff previously. Experience within E-Commerce & Returns - Advantageous. IOSH and NEBOSH qualifications - Advantageous. Have experience of LEAN methodologies - Advantageous. Exposure to negotiating & Tendering with Hauliers & Carriers Experience of creating and Delivering KPI's Have good written and verbal communication skills. Be results driven and commercially minded. Be within a REALISTIC commute to Stroud This candidate may have worked within a; Operations Director, Project Manager, Continuous Improvement Manager, Operations Improvement Manager, Head of Operations, Logistics Director, Site Manager or General Manager role previously.