Job Description

As a Client Services Manager, you will be responsible for the smooth running and quality assurance of our client accounts, providing first class customer service across our valued and growing client portfolio. With the support of a Client Service Administrator you will liaise with our team of Project Managers to ensure the smooth running of project set up in order to exceed customer expectations. As a Client Service Manager, you will be a process driven individual who thrives in a fast-paced environment and can carry out several tasks simultaneously. Our Client Services Team maintains a highly rewarding, ever-evolving environment, where curiosity and innovation are highly encouraged.

Headline responsibilities include:

· Negotiating and liaising with clients, nurturing relationships from quote to delivery and beyond

· Effective and timely management of queries/changes to project briefs using excellent communication skills

· Supporting the Commercial Team through proactive Account Management

· Working effectively, efficiently and using initiative to adapt to changing client briefs

· Meeting or exceeding tight deadlines through effective prioritization of workload

· Ensuring smooth and effective communications with other departments

· Meticulous administrative maintenance of the Client Management database

· Understanding and adhering to the requirements of the Quality and Information Security Policies and associated ISO procedures

Celebrating diversity:
EMPOWER is not just an Equal Opportunities Employer - we are also a multilingual and multicultural team that celebrates diversity and inclusion as essential cornerstones of society and business. We ensure that all aspects of employment, including the decision to hire, are based on merit, competence, performance, and business needs, and that our team members feel comfortable being their authentic selves.

COVID-19 and remote-working:
The health and wellbeing of our team members is a top priority. Therefore, this role can be worked remotely, with the opportunity to work from our Chepstow office provided you and other team members feel it is safe to do so. Our offices have been remodeled to allow for social distancing (2m). COVID-19 training is provided, and regulations strictly enforced. We do however insist that you are able to commit to at least three days in the EMPOWER office during at least the first three months of your probationary period (Covid-19 restrictions depending)

Benefits:

• Company events
• Company pension
• On-site parking
• Private medical insurance
• Wellness programmes
• Work from home

Schedule:

• Monday to Friday

Work remotely:

• Yes

COVID-19 precaution(s):

• Remote interview process
• Social distancing guidelines in place
• Virtual meetings
• Sanitization, disinfection or cleaning procedures in place

Required Knowledge, Skills, and Abilities

- Degree level (or equivalent work experience) in language-related degree (Languages, Linguistics, Data Sciences) - Minimum 1 years’ experience in client facing Project Management role within a translation or Market Research environment - Near Native English - Excellent IT skills and ability to pick up new programmes/systems quickly - Familiarity with CAT tools and translation processes - Experience in training Junior/entry level team members - Working knowledge of at least one other language