Job Description

The role involves speaking to customers and suppliers to ensure both are up to date with progress of orders and delivery dates. Resolving customer issues and queries will also be part of the role as well as first class after sales service.

Achieving 100% customer satisfaction is the principal purpose of this role.

· To be the principal communicator between the business and customer once an order has been placed

· Arranging collections & deliveries,

· Notifying customers of delays in deliveries

· Resolving queries & arranging replacement products

· Offering alternative products where there are stock shortages

· Checking orders with customers where product dimensions or specifications aren’t compatible

· Taking payments

· Invoicing

· Processing orders and arranging transport

· Inventory Management

· Arranging travel bookings

What are the benefits of joining their team?

· An attractive salary with regular reviews and an unrivalled retirement plan

· Opportunity for job to be expanded/adapted to best suit your strengths

· Support and rewarding company

· A supportive and friendly working environment

Benefits:

• Casual dress
• Company events
• Company pension
• On-site parking

Schedule:

• Monday to Friday

Experience:

• customer service/sales admin: 1 year (Required)

Education:

• A-Level or equivalent (Preferred)

Work remotely:

• No

Required Knowledge, Skills, and Abilities

· An excellent communicator · Highly proficient user of Microsoft Excel (Sage experience would be advantageous) · To be 100% customer focused · Ability to handle multiple tasks and priorities · Ability to speak to both customers and suppliers · Ability to work well in a fast-paced environment · Motivated and driven to progress within a customer service focused role