Job Description

Our Customer Service Advisors work across our Servicing Division providing exceptional customer service and advice to our clients' customers whether that's on their investments portfolios, lending accounts, mortgages or assisting customers with overdue accounts.

Responsibilities could include:

• Administering Payments
• Servicing customer enquiries both via email and telephone
• Advising customers on overdue accounts and solutions around repayment
• Ensuring that all customers are treated fairly in line with FCA Guidelines
• Working hard to ensure the team/department hit agreed SLAs
• Ensuring all information added to customer accounts is accurate

You will need to be comfortable dealing with, and identifying, vulnerable customers and there will be a minimum of 6 weeks training for all new Advisors, which includes 4 weeks in our new Academy!

We welcome applicants who demonstrate the behaviors that we believe make a good Customer Service Advisor. Previous experience in dealing with customers would be beneficial, this may be in hospitality or retail. We don’t insist on prior Call Centre experience… just a passion for great customer service. If you want a job where you can learn a lot and develop your career in a company that’s growing then come and work with us.

You will need to have flexibility to work 37.5hrs per week Monday- Sunday and our opening hours are from 8am-9pm. (Weekend opening times may differ slightly)

Empathy – To help us achieve our vision of being market leaders we want people to work for us who are naturally a good communicator. Being both able to listen and respond accordingly, making clear to our customer how important they are to us.

Reliability – It’s a simple one, but it’s important to us that we can depend on you to do your best in your role. We’ll support you with a great learning journey and support from your Team Leader, we expect you to use that to deliver to a high standard.

Initiative – If you see something that needs fixing, raise it, be part of implementing the fix. We’re constantly looking at ways to make things better here at Target Group.

Enthusiasm – Working in a contact Centre isn’t always the easiest place to work, they’re fast paced and ever changing. It’ll be important that you’re happy to embrace these changes and stay resilient.

Education isn’t too important to us, we know that the way you apply yourself in work is more so! Also, we use a few different computer systems so feeling comfortable with using computers is also key.

Benefits

Target has a range of benefits including:

• Competitive Salary
• Training & Development, regular coaching from your Manager
• Pension Contribution (plus salary sacrifice option)
• Private Medical Insurance
• Discretionary bonus scheme
• Generous holiday entitlement plus buy more through Target Flex
• Life Assurance
• A flexible benefits scheme (e.g. childcare vouchers, Dental cover)
• Performance Reviews and support with development needs
• A modern office and supportive culture
• A fun Sports and Social program (free membership)
• An active Charity and CSR program

Required Knowledge, Skills, and Abilities

Educated to GCSE level (or equivalent) grade C or above in Math and English. Prior experience of dealing with Customers. Experience of dealing with, or an understanding of Vulnerable Customers. Excellent verbal and written communication and negotiation skills. Experience or understanding of contact Centre tasks – telephony, data entry and administrative management for customers (Not Essential).