Job Description

We aim to give our customers a great experience every time they contact us. Being able to fix their issues promptly and efficiently really helps us do this. We need someone with a passion for serving customers – a great communicator who enjoys talking with customers and resolving enquiries.

This is an exciting time to work in our contact Centre in Caerphilly as we continue to priorities customer satisfaction and help our teams to develop the knowledge and skills to give great service. Fixing our customers issues is our priority – the key is to make our customers feel valued and to show that we have customers at the heart of everything that we do.

• You’ll be talking to our customers every day on our contact Centre.
• You’ll need to have strong communication skills - we’re looking for someone who can have great conversations by phone and e-mail.
• Basic computer skills are really important too, and we’ll help you learn the rest.
• Experience in a contact Centre would be an advantage, ideally demonstrating longevity in a contact Centre role.
• Most important for us is a can-do attitude, someone who really cares about the work they do for customers

In return for your commitment and expertise as a Customer Service Advisor at phs Group, you will get:

• A good salary of £18,500 in a permanent full-time position
• Great working hours (36.25 hours a week)
• The opportunity to join a growing team and to develop your career with us
• Training opportunities within the business to expand your skills
• The opportunity to embark on an Apprenticeship programme on completion of the probationary period
• £25 Trustpilot vouchers for receiving 5-star Trustpilot reviews
• Free Parking onsite so no parking costs
• Discounts with retailers including O2 and Frankie & Benny’s.
• A 24-hour wellbeing helpline
• The option to join our Pension scheme
• The opportunity to join the leading hygiene services provider in the UK

Required Knowledge, Skills, and Abilities