Job Description

Main Responsibilities

- Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs

- Where applicable ensure Data Management is performed accurately and on time

- Ensure Tickets and Calls are responded within SLA timescales and to a high standard

- Follow Detailed Working Instructions (DWIs) and highlight any gaps inconsistencies in the documentation

- Working knowledge of systems and tools to perform daily tasks

- Ability to recognize and deal appropriately with sensitive and confidential information

- Successful completion of all learning objectives

- All system issues defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and or Products can investigate

- Time Recording to be completed accurately and on time

- NGA Security Standards are understood and adhered to

- Contribute to team meetings and raise any issues immediately to your Service Manager

- Ensure you are up to date with all NGA HR announcements

- Participates in projects as needed and assigned

Required Knowledge, Skills, and Abilities

Professional Job Experience - Basic understanding of MS Office tools such as Excel Word and PowerPoint - Flexibility to support a global and fast paced environment - Attention to detail - Excellent written and verbal skills - Self-motivated and a willingness to learn Education and Training - High School diploma or equivalent Desired but not required - Experience in customer service or working with HR and payroll data