Job Description

The Role:

 

To manage operational activities to achieve daily objectives and customer targets by overseeing the work flow throughout the Warehouse by target and objective setting for the team. Ensuring effective labour management, capacity and overall service to the customer is achieved in line with budget.

 

Duties will include:

 

• Must have a good grasp and application of planning and warehouse management system skills
• Have an understanding of the forecast and actual daily volumes for each day and the current week on working shift and to assist the Operations manager to plan resource 
• To attend operational reviews and management team meetings providing relevant and accurate data in regard to shift and contractual performance
• Must have the ability to identify problems and to take decisive actions to resolve them through the use of in-house policy or operational procedures, calling on support as appropriate
• To understand their respective operational priorities and to be conversant with the targets contained within the contract service level agreement and key performance indicators
• To be aware of the client’s product range and its impact on receiving locating and dispatching its product combined with specific transport requirements for the customers – customer base.
• To have a good understanding of legislation in the work place and provide effective leadership to his or her team to encourage positive employee relations and clear communications channels with Operations Manager, Senior Admin, Team Leaders, HR Department, H&S Department and colleagues 
• To be aware of the shift’s overall absence levels and site tolerance levels and to liaise with Operations Manager, HR Department / Team Leads in regard to any colleagues who absence qualifies as long term
• Is responsible for ensuring that individual return to work meetings are conducted before colleagues commence work by allocating a trained team leader to conduct this activity and to assess documents are completed correctly and returned to HR in good time

Required Knowledge, Skills, and Abilities

Business Skills: Problem Structuring Project Management Manages Challenge Developing recommendations Written and verbal communication with various audiences Knowledge:  Industry awareness Customer Awareness Financial Awareness Experience: Working as part of a team  Managing Own Activity Hours of work: 4 on 4 off Nights (10% extra pay allowance)