Job Description

• Exploration of all debt options and implications to enable the customer to make an informed decision.
• Delivery of a high quality service with appropriate to the quality required by FCA personal compliant advice.
• Adherence to Treating Customers Fairly (TCF) and to demonstrate empathy and good listening skills.
• Respond to any client or creditor queries in a timely manner via all communication mediums.
• Maintain case notes and records accurately and comprehensively.
• Maintain product knowledge and pass on-going monthly compliance assessments.
• Conduct Annual Reviews
• Conduct Credit Control calls

Hours: - 39.5 per week

Remuneration & Benefits: -

• £24,000 per annum plus uncapped commission (OTE 28-30k).
• 21 Days Holiday Pay (Plus Bank Holidays). Increases with each year of service.
• Sick Pay
• Regular Social Events
• Birthday Off

Additional pay:

• Bonus scheme

Benefits:

• Flexible schedule
• On-site parking
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
We have provided safe areas for people to work including working from home and behind barriers at work

Work remotely:

• Temporarily due to COVID-19

Required Knowledge, Skills, and Abilities

You absolutely must have experience of advising on some of the following debt solutions: Individual Voluntary Arrangement (IVA) Company Voluntary Arrangement (CVA) desirable Debt Management Plan (DMP) Debt Relief Order (DRO) Company accounting or bookkeeping experience Insolvency/Liquidation Debt Arrangement Scheme (DAS) Minimal Asset Process (MAP)