Job Description

Reporting to the Finance Manager, the Credit Controller will be responsible for the effective and timely collection of the Company’s trade debt from each of its trading activities. Due to the different profile of each trading activity, there is exposure to large customer volumes with low transaction values and vice versa. This position requires integrity and professionalism, as well as exceptional relationship building ability across all areas of the Business. The role will involve exposure to private and sensitive information, requiring confidentiality and discretion at all times.

Main duties:

• Take ownership of all matters concerning the timely collection of the Company’s trade receivables. This is to include: o Ensure that all customer invoicing and account records are accurate, complete and reviewed on a regular basis.
• Ensure that all invoices are raised in a timely manner and in according with deadlines. o Ensure that any credit notes raised are done so in accordance with the Company’s authorization structure.
• Ensure that all customer receipts are posted accurately and in a timely manner. This includes all BACS, card, cheques and DD receipts. o Responsible for ensuring full compliance with all requirements of running the Company’s DD scheme
• Establish methods, in partnership with Customer Services Team, Regional and Branch Operations Managers to ensure every opportunity is taken to mitigate the risk of growing customer debt. o Set up procedures to chase and follow up outstanding debt.
• Issue customer debt statements and debt reminders.
• Proactively issue customer call lists to the Customer Services Team, reporting on the results to recover overdue monies.
• Control placing overdue accounts on hold and the subsequent activities to collect outstanding monies. Perform regular reviews of customer accounts on hold. o Responsible for resolving all relevant customer account queries in a timely manner. o Liaise with external debt chase specialists when required.
• Establish and provide regular and relevant reporting on the Company’s trade receivable position to help ensure the effective control of the Company’s customer debt.
• General accounting activities as required by the Finance Manager
• Provide general support to the Finance Team as required, performing any other duties consistent with this position as may from time to time be assigned to you.
• Committed to your own development through effective use of company performance review scheme and staff development process

Required Knowledge, Skills, and Abilities

Excellent knowledge of basic accounting including double entry bookkeeping and maintaining all ledgers. Cashbook maintenance, accounts receivable. General administration. Ability to process data in an efficient and timely manner whilst maintaining a high degree of accuracy. Proven competence in the use of accounting systems, spreadsheets and word processing. Good numeracy skills and ability to process information quickly and effectively. Ability to work effectively with colleagues and other stakeholders. Ability to communicate effectively both orally and in writing. Ability to work methodically and systematically and to present information clearly and succinctly. To be fully literate in IT office based software packages. Excellent customer service skills. Above average ability to use spreadsheets. Experience of using integrated computerized accounts system. Experience in credit control within different Business models. Experience in general accounting. Experience working in an accounting environment. Experience in self-initiating project work. Experience of cross department collaborative working to achieve objectives. Experience of producing and presenting reports. Experience of achieving KPI targets. A flexible and proactive approach to problem solving. A committed team player who possesses a ‘can do’ approach and a willingness to cover for other team members as required. Enthusiastic, well-motivated and confident approach. Ability to use own initiative. Problem solving and analytical skills. To be adaptable and have a confident approach to meet the challenges of a busy working environment.