Job Description

As a Quality Manager you will implement, support, maintain and develop the Port’s management systems through collaboration to deliver operational excellence and improved service quality at the Port of Milford Haven.

· Develop and implement a phased strategy to deliver operational excellence and improved service quality through management system development

with Operational team

with Marine team

with wider Port team

· Develop existing Port Management systems to gain ISO certification in a phased approach

ISO 45001 – Occupational Health and Safety Management System

ISO 14001 – Environmental Management System

ISO 9001 – Quality Management System

Other

· Lead cross functional teams to support Port areas with problem resolution as they transition through the ISO certification process

· Through the develop of Management Systems ensure the Port has effective processes and controls in place and follows a path of continuous improvement through PLAN-DO-CHECK-ACT

· Collaborate with Port areas deploying lean tools to bring about sustainable quality and process improvements

· Develop members of the Port team to ensure appropriate level of skills and knowledge exists to support compliance with and continuous improvement in management systems

· Maintain management system certification and continuously improve the Port’s Management Systems

· Generate visual business metrics to enable reporting to the business to confirm compliance with, Management Systems, improvement of Management Systems, and improvement in service quality our stakeholders receive

Benefits:

• Bike to work scheme
• Company events
• Company pension
• Employee discount
• On-site parking
• Sick pay
• Wellness programmes

Schedule:

• Monday to Friday

Required Knowledge, Skills, and Abilities

· Ability to live and encourage Port values of Safety, Sustainability, Collaboration and Excellence · Proven experience of implementing and developing ISO certified management systems in an operational environment · Strong knowledge and practical experience of industry best practices · Auditing experience · Interpersonal skills with the ability to influence others towards achieving a common goal · Change management facilitation · Experience of risk management · Minimum 5 years’ experience in Quality Assurance · Experience in process improvement methodologies e.g. six sigma, lean, TQM · ISO 9001:2015 - Quality Management Systems Auditor · ISO 14001:2015 Environmental Systems Auditor · ISO 45001:2018 - Occupational Health and Safety Management Systems Auditor · PAS 99 Integrated Management Systems