Job Description

Key Roles & Responsibilities:

• Supervise and monitor the productivity of all admin on their day-to-day responsibilities
• Ensure that all processes are documented to develop a manual for all administrative tasks
• Ensure that custom CRM is developed to replicate the role of an admin
• Review all office contracts (printers, water, cleaning, stationary, IT, waste)
• Complete all office risk assessments (fire, covid, IT equipment)
• Ensure all suppliers are setup correctly with all relevant up to date information recorded
• Manage process for recording of plant hire
• Conduct disciplinaries where required
• Manage the onboarding/induction process of all new starters
• Review staff handbook, ensuring that it is kept up to date with relevant information and policies
• Manage social media accounts and updating of company website
• Develop starter and leaver procedures
• Manage personnel files to ensure they are kept up-to-date
• Monitor all employee records to include holidays, maternity, paternity requests and absence and sickness and provide regular reports to the senior management team
• Coordinate work placement, intern and apprenticeship processes
• Monitor and develop performance appraisal systems
• Develop and maintain HR policies
• Support managers and team leaders on all recruiting matters
• Develop and agree annual communication plans and drive their implementation within the business
• Deal with the maintenance of IT hardware/software via an external IT company
• Ensure the business is GDPR compliant
• Manage the complaint handling process
• Support with tasks required from Directors
• Assist in training new staff in the “NED” way
• Maintain the condition of the office managing repairs, servicing and maintenance

Required Knowledge, Skills, and Abilities

For this role, you will need: High level organisation and planning skills Significant experience as an Office Manager with experience of dealing with HR processes/policies Ability to problem solve Ability to work autonomously Experience of recruitment and interviews Excellent communication and interpersonal skills Understanding of employment law Ability to multi-task in a fast-paced environment and prioritise conflicting tasks Can do attitude