Job Description

Key Features of the role:

The HR Manager will be specifically responsible for:

1. Day to day management of the HR Team which will include chairing the morning team meetings, allocation of tasks and follow up as required to ensure that work is being completed to the required quality within the agreed timescales
2. Responsible for the daily, weekly and monthly HR deliverables through the HR admin resource
3. Support to the HR Officers to resolve cases and taking the lead on complex cases through to resolution (performance concerns, disciplinary, grievance and attendance issues)
4. Oversight of the daily management operations conference call, ensuring the HR Officers provide the required update on staffing issues
5. Oversight and where required, attendance at the weekly and monthly management meetings to support the HR Officers to prepare and provide an update on staffing issues as per the agreed agenda
6. Monitoring of staff exit interviews completed by HR team and monthly feedback report to HR Manager
7. Management of the HR ticket system through the weekly report and resolution of tickets to ensure agreed SLAs are met
8. Manage the time and attendance of the HR team which will include eHRM timesheets approval and management of annual leave to ensure that there are sufficient members of the team in the business
9. Completion of one to one's for the HR team every 2 months and monthly for new starters to the team
10. Undertake project work assigned by the Head of HR.

In addition to specific responsibilities, the role will also be responsible for ensuring:

1. the maintenance of confidentiality of all information unless otherwise permitted by management
2. full compliance with company’s vision, values, policies and procedures
3. work in a manner that promotes team work and a collegial environment
4. active and positive promotion of the company’s image and brand
5. other duties that may be assigned by management

Required Knowledge, Skills, and Abilities

The following qualification, skills and experience are required for this role: Ideally part or fully CIPD qualified or equivalent with experience at HR management level Must possess a solutions focused approach to work Experience in directly managing a team is essential Strong English spoken, listening, writing, communication and presentation skills Experience of working with and advising line managers Team orientated and results focused Competence in the use of microsoft office and internet applications Strong English spoken, listening, writing, communication and presentation skills Strong coaching skills, interviewing skills and administration skills Confidence to work across all levels of the business Full driving licence and use of own car to visit company homes if required