Job Description

We are looking for self-motivated and professional individuals and people who have worked in similar roles such as debt recovery, debt management, debt collection, relationship manager, enforcement officer, arrears officer, arrears controller or credit control. This particular job role will focus on Pre Disconnection Visits. You will be provided with Full ‘on the job’ training and support by an experienced Field agent. Previous experience is not essential, however having door to door or customer service would be an advantage. Competitive fees or commission rates varying from client to client, full and part time flexible hours available and will be agreed with the area Manager within your area.

Utilities

You will be required to visit customers on behalf of our client at their supply address. You may be required to take meter reads, discuss a range of payment alternatives or reconnect the customer to our client, gather information about vulnerability and confirm if there have been tenancy changes and assess the viability of the client installing a pre-payment meter or smart meter being fitted. From time to time you may also need to attend court to obtain warrants of entry where field visits were unsuccessful. All Conexus Recovery & Field Services field visits are voice recorded through our tablet/phone based App this allows us to evidence the visit for our clients which provides reassurance for both the customer and the Agents.

Required Knowledge, Skills, and Abilities

Being Professional at all times. Able to use their initiative and enjoys working part of a team. Strong communication skills, experience of working in a regulated environment will be beneficial and confidence in dealing with people face to face. Be reliable and organized and have the ability to pick up new tasks quickly be self-motivated and looking to develop their own skills. Have own transport and a full drivers license. Previous experience within a direct customer contact role (face to face or telephone) however not essential. Previous experience or knowledge of debt collection practices, however not essential doorstep Visits for Banking and Finance Sector You will be required to visit customers on behalf of our client at their home address to ‘reconnect’ the customer back to our call center or the clients call center. Once the customer has been passed to the call center the call handler will obtain evidence of the customers’ ability to pay will discuss the account and set up a suitable payment plan with the customer.