Job Description

An exciting opportunity has arisen for an Admin Coordinator within SPUR/Gateway and Police Custody Healthcare. We are a Clinical and Customer Service Team employed to process referrals for a variety of different customers. We are currently based in Leeds City Centre, working in partnership with Leeds City Council to ensure the best care for our patients.

The service operates 24 hours a day, 365 days a year and although this role will predominantly have set hours (Monday-Friday, 7.5 hour day shifts) there is a requirement to be flexible where needed.

The post holder will be trained on all aspects of the services we provide, and will support the Clinical Triage Officers and liaise with the Customer Service Officers to ensure excellent communication is maintained. We process referrals for people who are either living in, or have a GP in Leeds who require a health or social care service. In addition to this, we also take tele phone healthcare referrals for individuals in Police Custody suites throughout Yorkshire and Humberside.

You will assist in maintaining service delivery; create, manage and maintain electronic and paper based systems; and manage incoming and outgoing calls using telephony systems. You will be responsible for ensuring internal and external communication i.e. post/faxes is distributed appropriately and dealt with in a timely manner. You will be responsible for line management of a team of Customer Service Officers, with support from the Team Leaders.

Due to the nature of the role; we require candidates to be able to organize and plan to manage their time effectively, have the ability to allocate work and monitor progress independently. You should also have the ability to work without direct supervision, prioritizing work, and acting on own initiative where appropriate; pre-empting problems and working to solve them in an appropriate manner. Candidates should also be able to introduce and adapt to change, to enhance efficiency of the work environment.

Required Knowledge, Skills, and Abilities

The successful candidates will have experience of working in a busy office and customer service based environment. We are looking for individuals with excellent communication skills, both written and verbal, who are able to adjust communication style and content to the audience when dealing with queries from service users and internal/external bodies. Applicants should also have experience working to deadlines, multi-tasking and be confident using the internet and conducting searches. You should also be competent in the use of Microsoft office and an awareness of data protection and confidentiality is essential.