Job Description

As a Team Manager, you'll be involved in engaging, inspiring and developing your team, maintaining relationships with our external stakeholders and supporting an ongoing business transformation. We have some great opportunities to join a growing, and transforming Team in L&G Retail Retirement (LGRR) on a fixed term basis for 12 months and 9 months.

So if you enjoy a varied role with the opportunity to make a real difference and gain some great change and transformation experience, then this could be the position for you.

What you'll be doing

• In this role, you’ll lead, motivate, coach and empower your team, while passionately putting our colleagues, customers and clients at the heart of everything you do.
• You'll be responsible for maintaining relationships with external stakeholders, ensure their service requirements are met and provide the necessary reports as required. You'll support the wider business through a period of transformation and help build capability in your team to deliver both phone and administrative support for our customers.
• Champion customer experience within own team and business area. Act to prevent problems by identifying issues and providing solutions without constraints to team or department boundaries.
• Adapt to changing priorities. Have a “Can do” attitude and always willing to go the extra mile to ensure successful customer outcomes. Explain clearly the need for change, get commitment from team to change. Take responsibility for making change happen and actively assist colleagues to embrace change and new ways of working. Improve our processes and system of work through thinking and practice ; making LGRR easy to do business with and deliver value for our customers
• Seek out, clarify, share and communicate so that individuals and the business have all the information needed to work effectively. Use a flexible range of communication styles to suit the audience while understanding their needs and concerns.
• Build trusting relationships across the team. Actively promotes a “One Team” approach and encourages collaborative working to deliver successful customer outcomes.
• Constantly encourage the development of skills, expertise and knowledge in others aligned to longer term needs of the business. Create a climate where individuals and teams share skills and provide mutual support to encourage learning.
• Coach people to understand areas of strength and where improvement is required. Actively motivate and support others in developing themselves, without removing their responsibility for their own development. Actively create development opportunities such as projects to develop people. Reassure others after a setback
• Ensure everyone in the team clearly understands their roles, responsibilities and business priorities. Give honest, motivating and enthusiastic messages about priorities, objectives and expectations to get the best out of people.
• Understand how to develop the capability of the team and each individual in the team through the use personal development and training tools. Understand how to delegate tasks to others in the team. Knows and understands the disciplinary and grievance procedures. Unafraid of having difficult conversations.

Benefits

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, an annual supplement for private medical insurance, discretionary performance related bonuses, paid overtime, discounts at both a huge range of high street stores and our own great products. Your hard work will be rewarded when you join us.

Required Knowledge, Skills, and Abilities

The role is subject to FCA accredited Training and Competence requirements. It is also a condition that the jobholder achieves and maintains the level of competence required as an ‘Overseer’ within the specified timescale. (currently CF1 & FA2 have to be undertaken and achieved within 2 years). Proven, significant team management experience. Experience of contributing to cross-functional business teams is desirable Understand the different customers of LGR, i.e. customers, intermediaries and internal customers and how their requirements differ. Understanding of work flow and work queue structures. Ability to priorities and manage queries whilst giving due consideration to team performance and activities. Previous financial services experience is desirable. Good interpersonal skills with the ability to successfully engage and influence a broad range of individuals. Experience of building effective relationships in complex environments. Good commercial awareness.