Job Description

Our Park teams are led by a General Manager and have a number of Heads of Department or HOD's which form a part of the park leadership team. Regardless of role they fulfil, the overall aim is about being an antidote for daily life and therefore our parks being a 'breath of fresh air' for our holidaymakers and owners. Supporting each other to deliver a set of crystal clear set of values ensuring that all team members help to create amazing experiences and memories for our guests, equally focusing on standards and services at all times.

We describe our team members, at all levels, as 'bright and breezy' people and you will need to have the right attitude for consistently living by dare to care, yes I can, keep it simple, make it fun and do the right thing for our guests.

As a Fun Shops Team Member I am responsible for:
You will be part of the team working across the Funshops, Vending and Photoshop. A Team Player providing an outstanding retail experience, ensuring service, quality and consistency, within a clean and safe environment catering for all.
Engaging and build relationships with owners on park, actively socializing through attendance at owners' social occasions and being highly visible and approachable on park.
Create and support a 'sense of community' - a real family spirit.

Recognize dissatisfaction and deal with complaints speedily and with empathy empowering a problem resolving team, resulting in customer satisfaction and improvement to the overall guest experience. Ensuring all owners and holidaymakers know who to go to, and are given a warm welcome and a first class service allowing a true 'escape from urban living' experience.

Ensuring a robust knowledge of all products provided, identifying all secondary spend opportunities and retail experience improvements

Required Knowledge, Skills, and Abilities