Job Description

We’re looking for positive and confident people with a flair for sales who can make sure our customers get the products and services that are right for them. As a careful listener and a quick thinker, you’ll know how to ask the right questions to build the perfect solution. A natural at conversation, you’ll do one of the most important jobs in our business; you’ll help us to delight our customers so they continue to enjoy our products and services for a long time to come.

To be successful we’ll make sure you have all the knowledge you need to deliver a brilliant customer experience. By focusing on Sales, Value or Loyalty, our Sales Advisors can understand our customers’ concerns more effectively, easily identify opportunities to maximize sales, and continue to secure their loyalty. Whether they’re calling customers to tell them about exciting new products and services, or taking calls from customers who want to upgrade or change their packages, they know how to achieve the highest levels of customer satisfaction.

Be part of something special.

When you join us, you’ll become part of a well-established company that looks after its employees just as well as its customers. As a permanent employee, you can look forward to the following perks:

• A generous starting salary of £18,500 plus uncapped bonus (£5,400 on target)
• 25 days’ paid annual leave (increasing incrementally to 30 days over 18 years)
• A contributory pension scheme
• Share save scheme
• Free company Broadband and discounts on our products such as BT Mobile
• Discounted retail vouchers
• Opportunity to buy extra holiday.
• We’re committed to helping you develop a long and rewarding career with us.

Required Knowledge, Skills, and Abilities

Strong communication skills, with a natural flair for conversation. A professional telephone manner. A genuine passion for sales and customer service. Troubleshooting and problem-solving skills. Resilience and empathy. The drive to work to targets and a commitment to getting the job done. Effective time management. An openness to feedback and confidence working with others.