Job Description

• Set up new customer accounts
• Talk to potential customers, through inbound calls and online demos
• Remotely train new users on the system
• Support existing customers
• Market our services
• Gather customer feature requests and feedback and help make them a reality

You will become an integral member of our team, helping to drive the business forward and improve user experience. You will have the opportunity to work closely with our software developers, our products and gain expert knowledge of the legal software market.

Benefits:

• Casual dress
• Company events
• Company pension
• On-site parking
• Work from home

Schedule:

• Monday to Friday

COVID-19 considerations:
Due to Covid we are all working remotely and have been since the very start of the pandemic.

Experience:

• software: 1 year (Preferred)
• customer support: 1 year (Preferred)

Location:

• Swansea, Swansea (Required)

Job Duties:

• Answer incoming customer inquiries
• Stay up-to-date on new products, services, and policies
• Collect and report customer feedback to ensure that best practice is recognized and maintained
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Work remotely:

• Temporarily due to COVID-19

Required Knowledge, Skills, and Abilities

Skills are important, but so is attitude. If you love talking to customers and helping troubleshoot technical issues then you will be in good company (if you love playing board games then that's a plus too!). Our product helps clients with practice management, workflow, document exchange, electronic signing, accounts and more. A good understanding of business and repeatable processes is important – you need to be the kind of person who likes being structured and organized, and who can talk to clients about how to make their business more systemized with us. We are also looking for someone who has a keen eye for critiquing user interface, and getting technology to work for them. If you’re the kind of person who can tell us how the software could be improved, or who loves figuring out the quickest way to get something done using software and automation, then we want to hear from you. Most important is an attitude to get stuck in and strive to improve the client experience. We don’t mind what your background is or if you know everything about x. We’re looking for a colleague who wants to grow and develop. We pro-actively seek input, suggestions and advice from all members of the team, so you’ll have the opportunity to influence the development of the product and help shape the business. We want you to feel proud of the work you’re doing and enjoy the feedback you’ll get from clients and colleagues. Be proficient with technology. Knowledge of software systems is a bonus. Be organized and care about the details. Have excellent grammar and a friendly, easy to understand phone and writing style. Have great time management skills. Be flexible and able to work under pressure. Have excellent problem-solving skills. Have a strong desire to learn and self-teach and be able to work on your own initiative. Be confident, collaborative and willing to express your opinions to the rest of the team.You have knowledge of the conveyancing/legal industry. You have experience in training or client account setup. You understand social media tools. You have experience working in the software industry. You have an understanding of online software and services.