Job Description

Your role will involve:

• Planning ahead and working pro-actively
• Working on initiative
• Leading a team through change – Change management
• Stakeholder management
• Effective coaching
• Conducting 121s
• Driving a team to deliver targets
• Providing fantastic customer service and being passionate about driving this within the team
• Recruitment

Required Knowledge, Skills, and Abilities

• Leading a team of over 5 people within a contact centre environment • At least 4 years of experience in leading a team • Understanding of HR processes and procedures – Performance management • Experience within a digital or online environment • Working in a fast-paced environment with constant change • Coaching and developing people • Resolving customer complaints