Job Description

• Provide application support consultancy through advice guidance and appropriate technical activities

• Manage simple tickets after having received functional analysis and guidance coaching on the technical way to

implement it

• Generate easy-to-maintain bug free code and customizing respecting NGA best practices

• Operate required system tests using either provided or self generated test data to ensure the applications

developments meet the agreed specifications

• Provide documentation (both technical and functional) on issues handled

• Manage personal daily priorities and assigned tickets and ensure that his deadlines are met Regularly report on

status and progress to the AMO Team Manager

• Maintain internal and external contact and communication channels at appropriate level Communicate status

resolution and root cause of assigned issues

• Understand the general flows in HR and the SAP HR architecture

What we offer

• International business environment and opportunity to use foreign languages

• Work in a culture where you can achieve excellence in your career and develop to your strengths

• Young and dynamic office environment

• Flexible benefits package

Required Knowledge, Skills, and Abilities

As a senior agent there will also be some coaching tasks for juniors agents High level of support for legal changes in FR and subject matter expert on everything related to PY in SAP • Bachelor or Master degree with a Business or Technical emphasis or equivalent • Solid verbal and written communication skills in French & English • Previous experience in SAP HCM application maintenance is a plus • Intellectual curiosity and motivation to learn new technologies at a fast pace • Strong interest in delivering high quality support in the field of Human Resource • Ability to multi-task to work in a constantly changing fast-paced environment and to consistently achieve quality standards • Service-oriented with a strong client focus and sense of accountability • Be committed to the customer the team and the project • Strong analytical and problem solving skills • Discretion and ability to respect the confidentiality of information High knowledge of SAP PY FR solution