Job Description

Key Responsibilities:

1. Advise and guide managers, as required, on HR issues such as poor performance, conduct, capability, long term sickness, family leave etc. and provide the necessary support to ensure the issues are managed in line with company policy, best practice and current legislation. Arrange and attend formal meetings, where required.
2. Advise employees on the company’s HR policies, processes and procedures, as required, ensuring that advice is accurate, consistent and timely.
3. Work with the wider HR team to identify and influence the review, development and integration of relevant HR policies and processes which deliver continuous improvement in people capability
4. Measure the continued effectiveness of all people projects, continuously reviewing the quality and relevance of initiatives and provide constructive feedback for continuous development
5. Work with key stakeholders across the company to identify any people related needs
6. Senior level decision making on both a day to day management and strategic direction of the company.
7. Create, interpret and analyse management information and regularly feed this back to the business in an agreed format
8. Review company benefits and remuneration structures in consultation with senior management each year to ensure they are competitive with the marketplace. Manage the annual renewal of our health insurance policies, making recommendations to the leadership team as appropriate.
9. Partner with the internal Training Consultant, third party suppliers and internal subject matter experts as required to keep course content up to date and aligned with the company strategy
10. Assist with delivery and management of an effective induction and onboarding program for all new starters
11. Assist with design, delivery and management of a Management & Leadership Development program to enhance our people and business performance
12. Drive the utilisation of the Apprenticeship Levy across business groups; ensuring that professional qualifications are well managed and funded by the levy
13. Work with the Recruitment Manager to ensure the team are meeting all required KPI’s, decreasing agency spend and increasing quality direct hiring
14. Recruit, manage and develop the Employee Experience team to ensure the delivery of optimum service levels to the business.
15. Regularly review systems, process to ensure they are fit for purpose, amend/update where required. Routinely review policies to ensure they are in line with current legislation and best practice.
16. Build and maintain effective and productive working relationships with colleagues across the company and within the department

Required Knowledge, Skills, and Abilities

Professional skills and experience • Has a track record of success in similar role ideally within a fast-paced sales environment • Previous experience managing a team, supporting and developing team members • Experience in partnering with senior stakeholders across a company with a confident and credible approach • Has experience of managing complex employee relations issues effectively and with confidence • Comprehensive knowledge of employment law • Strong organisational and planning ability • CIPD qualification or equivalent level of HR experience • Effective influencing and persuasion skills and manages internal politics constructively • Clear and concise communication skills both verbal and written, particularly in composing emails to a professional business standard. • IT literate – Word, Excel, PowerPoint etc Attributes • Able to inspire confidence of the CEO and other senior stakeholders • Results and delivery focused • Approachable, listens and is customer focused. Understands the need to support colleagues to deliver high customer service standards • Organised and able to manage time effectively. Ability to focus on several projects simultaneously at differing stages and to adapt to changing priorities • Strong attention to detail and has high operational standards • Ability to work proactively with limited direct supervision • Manages own work effectively and routinely follows through on tasks to completion. • Maintains work performance during peak period of workload and manages pressure without losing focus • Effective at solving problems and finding solutions and coaches others to achieve the same result • Resilient and tactful. Listens and is able to negotiate difficult issues through to a satisfactory outcome for all parties concerned • Effective at understanding problems and finding pragmatic solutions • Contributes to the success of the wider team, is an effective team player and is willing to help others where required • Process and systems driven and balances this with flexibility and pragmatism • Able to deliver strategic initiatives as well as manage transactional workload • Manages risk effectively and is prepared to say ‘no’ where the business may be exposed to unacceptable levels of risk • Continuous improvement mindset and high level of EI