Job Description

Role Responsibilities:

• To drive the sales and profitability of the store obtaining outstanding results as a Store Manager
• As a Store Manager, set an example and deliver exceptional customer service within the store
• To promote high visual merchandising standards ensuring that store housekeeping standards are continually achieved
• To plan and manage all aspects of Health & Safety in accordance with the law and Company Standards
• To be responsible for store stock control, stock count, store payroll budgets and targets
• As a Store Manager you would need to motivate and drive the team in achieving and exceeding agreed objectives
• A key aspect as a Store Manager would be to work with the District Manager and HR in dealing with people issues effectively and in a timely manner
• To be responsible for recruiting and establishing a high performing team ensuring they are continually developed
• To manage and have overall responsibility for all cash handling, banking and safe procedures always following Company standards
• To be responsible for all aspects of till management including number of open tills, till issuing, cash handling and variances
• To be aware of competitor activity and take action where relevant to ensure maximum footfall and profitability in your store
• To work with the District Manager to develop a strategic plan on a quarterly basis to ensure objectives and business goals are met
• To work with the Loss Prevention team to develop, and implement loss prevention control to prevent internal/external theft and system errors
• A Store Manager would be required to plan and conduct regular 1-2-1s, reviews and appraisals with the team in accordance with the performance management policy and procedures
• To respond appropriately and timely to all customer questions and complaints, asking for help when needed
• The role of Store Manager would be to take pride in living Clinton’s values and instilling them in the team
• Perform additional duties and projects as assigned by management

Role Parameters:

• Able to travel to other stores if necessary
• Direct reports of Assistant Manager, Team Members

Budget management:

• Responsibility for Store budget

Role Working Arrangements:

• 5 out of 7 days
• Availability to work weekends, early mornings and late nights
• Availability to flex hours when workload requires this

Key Stakeholder:

• Store Team
• District Manager
• Central Operations Department
• HR Department

Required Knowledge, Skills, and Abilities

Strong coaching and development skills in order to establish a high performing team Enthusiastic, driven and motivated Previous line management experience within a retail and customer service environment with the ability to deal with people issues effectively and in a timely manner Excellent selling techniques with a proven track record of driving sales and profitability To be customer orientated with a track record of delivering exceptional customer service Ability to multitask and meet deadlines Strong communication skills Commercial acumen