Job Description

Our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers. Therefore, we are looking for people who;

• Have a friendly, vibrant and engaging personal style
• Ensure Customers get the best shopping experience in-store
• Have the confidence to talk to our customers about the wine we sell
• Have a passion for engaging with customers and delivering a 5* customer experience and that our customers leave our store feeling valued and satisfied
• Will play your part in making sure the store looks fantastic and is a neat, safe and attractive place for our customers to shop in
• Can priorities and be efficient with your time so you can spend more time with our customers finding wines they’ll love
• Maintain outstanding store condition and visual merchandising standards
• Will be happy to pick wine orders and jump in the van to deliver them if needed
• Wants to constantly improve your wine knowledge so you can share this with our customers (don’t worry, we will teach you everything you need to know)
• Have a positive can-do attitude and are willing to muck in and be a real team player

What is in it for you:

• A 20% staff discount on everything in-store, which you can share with two of your family or friends
• Christmas bonus schemes, so you can earn more on top of your salary
• Fantastic incentives that take you around the world to explore our different vineyards
• Uniform provided
• A contributory Company Pension Plan
• Life Assurance (Worth 3 times your annual salary).
• 29 days holiday, including public and bank holidays.
• PLUS invites to wine tasting events
• Career development opportunities - we are passionate about nurturing our internal talent!

Required Knowledge, Skills, and Abilities

Able to give great, natural customer service by proactively smiling, greeting, acknowledging and helping customers. Works hard for customers, your team and your store. You are able to priorities to ensure anything you do is right for our customers. Adaptable and resilient to meet the ever-changing demands of our business. You are reliable and a good timekeeper. You must be smart and tidy at all times and work hard to keep our stores in an immaculate condition. Hold a full UK/EU/EEA driving license for at least 12 months with no more than 6 penalty points and must be over the age of 20 yrs old. Proven working experience in retail sales and/or Delivery Driver positions. Basic understanding of sales principles and customer service practices. Solid communication and interpersonal skills. Customer service focus. Wine knowledge is beneficial but not essential. Friendly, helpful, confident and engaging personality.