Job Description

You’ll be the first point of call for all customer service queries, providing informed response via phone and email. You will take ownership of all enquiries to provide a 1st resolve approach, ensuring customer satisfaction and continuity of service is managed. You’ll work with a variety of IT systems, so it’s important that you are comfortable and skilled with the use of technology. This is a home based role initially until our Cardiff office opens back up again.

What we offer

We offer the opportunity to work in an innovative, engaging and market-leading organization with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.

Required Knowledge, Skills, and Abilities

Your application should be able to demonstrate great customer service and administrative skills. A knowledge of the education or training sector would be useful. You must be determined and driven to try and exceed customer expectations, and you should have a passion for your own personal development. This role has many different demands, so you’ll also need to be flexible, pro-active, and able to use your initiative to solve problems. Excellent Welsh language skills are essential.