Job Description

As an Internal Sales Person , you will be a key member of the team; you will deliver excellent customer service to our customers either face to face in the branch or over the phone to drive customer loyalty.
You will be managing existing customer accounts to support their requirements alongside proactively developing new business in to the branch to support branch targets.

• Build and maintain successful partnerships with customers, colleagues and suppliers and focus on the achievement of long-term customer loyalty
• Consistently generate profitable sales for the branch, via the telephone by effectively using a range of techniques and resources
• Identify and action appropriate steps to rectify any shortfalls
• Manage customer queries in relation to invoices, orders or stock
• Understand the customer cycle by proactively targeting new customers and developing them into consistent live trading accounts
• Embracing digital channels to enhance the customer offering by proactively promoting the webshop and other digital offerings.
• Collaborating with customers, colleagues and suppliers by supporting with promotions, sales events, supplier days and new product launches
• Utilizing IT systems such as M3, Vecta and Microsoft Office to support the customer experience
• Supporting in other areas of the branch as required

Required Knowledge, Skills, and Abilities

Experience of working in a highly competitive customer focused role (B2B, B2C, retail/hospitality). Experience of working within a sales / target driven role. To be customer centric with a customer service background. To demonstrate proactive sales via phone, face-to-face & online. A flexible approach and an ability to work under pressure. An ability to recognize sales opportunities.